Cancelling a contract for services gives the consumer the right to a refund.
The amount will depend on whether some or all of the services provided were unsatisfactory, or provided at all.
For example, a painter has done a started few task in consumer premises. The work is good but the few issues has found out after a day. The consumer must pay for the work done but not for the whole work which is mentioned in contract.
You do not have to give a refund when a consumer simply changes their mind about the service.
But you can have a policy to offer a refund or credit note when this happens. If so, you must abide by this policy.
As a supplier, you must give a remedy when your services are not provided:
Whether you offer a repair, refund or other remedy depends on whether the problem is:
Consumer guarantees apply to both.
When services fail to meet a consumer guarantee, the consumer can also claim for consequential losses – compensation for costs to the consumer in time and money because something went wrong with the goods or services.
This exception does not apply when you have not provided the service with due care and skill.
For example, it takes a qualified painter three weeks to paint a house but the job has taken four weeks. The sole reason for the delay was the weather, which is outside the painter’s control. The consumer would not be entitled to a remedy.
Marchant and sons painting facilitates payments for the Painting Services. The quoted price for your Project (the “Project Fee”) will be included in the Work Order. At the time you hire the Painter and authorize the Project, you will be charged 10% of the Project Fee (or, if less and if required by applicable law, $00) (the “Deposit”). You will be charged the remainder of the Project Fee on the day the Painter begins to provide the Painting Services. Marchant and sons painting retains the Project Fee until the completion of the Project. If Marchant and sons painting does not receive a written complaint from you within three days after Painting Services are completed (the “Complaint Period”), then the Project will be marked as closed by Marchant and sons painting, and the agreed upon payment will be transferred to the Painter. After such time no refund will be made of any part of the Project Fee.
If within the applicable Complaint Period you notify us in writing of a complaint under our Satisfaction Guarantee or of a dispute with the Painter, we will attempt to assist you in resolving the issue. Marchant and sons painting will continue to hold the Project Fee amount (in a non-interest bearing account) without release pending (1) withdrawal of your complaint (of which you agree to provide prompt written notice to Marchant and sons painting), (2) joint written instructions from you and the Painter to release the Project Fee; (3) resolution of the dispute pursuant to the Arbitration provisions of these Terms; or (4) receipt of an order from an arbitrator or court of competent jurisdiction or other release required by process of law.
You should not make any payments to the Painter for the Project outside of the Website and Marchant and sons painting will not be responsible for any such payments or refunds thereof. You agree that you will pay through the Service for all Painting Services that you purchase or receive from the Painter, and that Marchant and sons painting may on behalf of the Painter charge your credit card account as provided by you when authorizing the Project, including the Project Fee and any taxes and charges for supplies authorized by you. Please note that in the event you dispute any part of a Project Fee via chargeback, you agree we have the right at our option to pursue you for payment, to seek reimbursement of any related costs incurred by us, to turn any past due account over to collections and/or report delinquent payment to credit bureaus. We will collect and pay applicable tax on behalf of the Painter on your Project. You are responsible for the timely payment of all fees and other taxes related to the Service and Painting Services and for providing Marchant and sons painting with a valid credit card account for payment of all fees at all times. Marchant and sons painting retains the right, in its sole discretion, to place a hold on your payment card to cover any payment for the total Project Fee.
Marchant and sons painting uses a third-party payment processor (the “Payment Processor”) to process payments or credits, as applicable, in connection with your use of the Service. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms. Marchant and sons painting is not responsible for any errors by the Payment Processor or for any security breaches suffered by such entity. In connection with your use of the Service, Marchant and sons painting will obtain certain transaction details, which Marchant and sons painting will use solely in accordance with its Privacy Policy.
Marchant and sons painting reserves the right, in its sole discretion, to change the Terms under which the Website and Service may be used by updating this posting and your use after such change signifies your acceptance of the changed Terms. The most current version of the Terms will supersede all previous versions. Marchant and sons painting encourages you to periodically review the Terms to stay informed of our updates.
To the maximum extent permitted by law, this agreement is governed by the laws of the State of NSW (New South Whales).
Marchant and sons painting reserves the right, in its sole discretion, to terminate your access to the Website and Service or any portion thereof at any time, without notice. These Terms shall continue to apply for as long as you use the Service, and any provisions contained herein which by their nature or effect are required or intended to be observed after termination will survive termination and remain binding, including the provisions regarding your indemnification obligations, our limitations of liability and the resolution of disputes through arbitration.